Social Media Usage Policy

Introduction

The policy aims to regulate the management of the Emirates Drug Establishment’s accounts across various social networking sites, including preparation of materials, obtaining official approvals, publication and response reactions to posts. This is within the Establishment's keenness to interact with customers across social networking sites and applications with respect and professionalism that meet their satisfaction and exceeds their expectations. 

Policy Scope 

This policy for social media control and sharing tools used by the establishment covers several channels, notably: 

• Online instant chat 

• EDE blogging via the website 

• Traditional social networking sites (X, Instagram and Facebook) 

• EDE account on YouTube 

• EDE account on LinkedIn 

Policy and Threats 

While welcoming the participation of the public across all channels, as this will provide an opportunity for effective interaction, the Emirates Drug Establishment, will be obliged to remove any comments that contravene the above regulations or policy, specifically that: 

• Constitute a source of threat to security 

• Breach public morality 

• Violate privacy 

• Harm or defame others 

• Promote subversive ideas 

• Are against public taste, customs and traditions 

• Are contrary to the laws and regulations in force 

• Violate freedom of opinion and expression 

• Broadcast racism on the basis of religion, race, or colour 

• Irrelevant to the Authority’s work 

n the event of any of the above-mentioned or other similar breaches, the Establishment will take appropriate actions, according to regulations set forth in this regard, including removal of comments from some sites and ignoring or even blocking others, if necessary. The Establishment encourages exchange of views based on respect for others' opinions, towards improved services to all users and customers. 

Steps taken to respond to inquiries and consultations received through social media: 

• If the question is private (personal) reply with a private message 

• If the question concerns a large segment of the followers is answered through the home page to be available to all. 

• If the answer is on the Establishment's official website, the user is directed to the site by sending the link to him. 

• If the answer is specialized or need a detailed answer from an administration, the user is directed to the call center to provide the answer from the relevant Department.