Social Media Usage Policy

Introduction

The policy aims to regulate the management of the Emirates Drug Establishment’s accounts across various social networking sites, including preparation of materials, obtaining official approvals, publication and response reactions to posts. This is within the Establishment's keenness to interact with customers across social networking sites and applications with respect and professionalism that meet their satisfaction and exceeds their expectations. 

Policy Scope 

This policy for social media control and sharing tools used by the establishment covers several channels, notably: 

• Online instant chat 

• EDE blogging via the website 

• Traditional social networking sites (X, Instagram and Facebook) 

• EDE account on YouTube 

• EDE account on LinkedIn 

Policy and Restrictions 

While the Emirates Drug Establishment welcomes public participation across all its channels and sees it as a valuable opportunity for development and interaction, it reserves the full right to hide, and not respond to, any comments or interactions that are inconsistent with its policy, particularly those that:

• Constitute a source of threat to security 

• Breach public morality 

• Violate privacy 

• Harm or defame others 

• Promote subversive ideas 

• Are against public taste, customs and traditions 

• Are contrary to the laws and regulations in force 

• Violate freedom of opinion and expression 

• Broadcast racism on the basis of religion, race, or colour 

• Irrelevant to the Establishment’s work 

In the event of any of the above-mentioned or other similar breaches, the Establishment will take appropriate actions, according to regulations set forth in this regard, including removal of comments from some sites and ignoring or even blocking others, if necessary. The Establishment encourages exchange of views based on respect for others' opinions, towards improved services to all users and customers. 

Steps taken to respond to inquiries and consultations received through social media: 

• If the question is private (personal), the reply is sent as a private message.

• If the question concerns many followers, it is answered publicly on the main page so that the answer is available to everyone.

• If the answer is available on the Establishment’s official website, the user is sent the link to the relevant page. 

• If the answer is specialized or requires a detailed answer from an administration, the user is directed to the call center to provide the answer from the relevant Department.