Submit Complaints and Feedback

About the Service

This service enables customers to submit feedback or complaints regarding previous requests related to the Establishment’s services, procedures, operations, or programs, with the aim of improving service quality and providing a better customer experience.

Service Process

When applying through the website:

• Log in using UAE PASS to start the service.
• Fill out the application form.
• Attach the required documents.
• Submit your Complaints or Feedback.
• The customer is informed of the proposed resolution after the comment or complaint has been reviewed.
• The comment or complaint is closed after taking the necessary actions.

Conditions & Requirements

• Complains shall be strictly limited to topics that fall within the scope of the Emirates Drug Establishment’s mandate.
• Personal information must be provided accurately and completely, including: Emirates ID number, email address, contact number, the service related to the inquiry, and the request number (if applicable).
• The text of the complain must be submitted clearly and in detail.

Required Documents

• Submission of any supporting documents that contribute to a comprehensive review of the complaint, such as: Emirates ID, passport, medical report, healthcare professional license, facility license, or any other relevant documents.
• In the case of technical issues, please attach a screenshot that illustrates the problem to assist in its analysis and resolution.
• Provide the following essential information: • Name of the complainant • Contact number • Email address • Complaint details • Name of the related service • Request/application number (if available)