Inquiries

about-the-service

A service that enables customers to submit inquiries related to the services and activities of the Emirates Drug Establishment, with responses provided accurately and transparently.

service-process

when-applying-through-the-website

• Log in using UAE PASS to start the service.
• Fill out the application form.
• Attach the required documents.
• Submit the Inquire.
• A response to the inquiry will be provided.

conditions-and-requirements

• Inquiries shall be strictly limited to topics that fall within the scope of the Emirates Drug Establishment’s mandate.
• Personal information must be provided accurately and completely, including: Emirates ID number, email address, contact number, the service related to the inquiry, and the request number (if applicable).
• The text of the inquiry must be submitted clearly and in detail.

required-documents

• Submission of any supporting documents that contribute to a comprehensive review of the inquiry, such as: Emirates ID, passport, medical report, healthcare professional license, facility license, or any other relevant documents.
• Provision of the following essential information: •Name of the inquirer •Contact number •Email address •Inquiry details • Name of the related service •Request/application number (if available)